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Terms & Conditions

Terms & Conditions
 

Last Updated: December 15, 2025
Website: www.southernimpactevents.com

Business Name: Southern Impact Events (“we,” “our,” or “us”)

By accessing or using our website and services, you (“you,” “client,” or “user”) agree to the following Terms & Conditions. Please read them carefully before booking services, submitting inquiries, or using this website.

1. General Use of the Website

  • This website provides information about our wedding and event planning services.

  • You agree to use the site only for lawful purposes.

  • Unauthorized use, including attempting to disrupt the site or gain access to secure systems, is prohibited.
     

2. Booking & Service Agreements
 

2.1 Consultations

Consultations are offered to discuss your needs and determine whether our services are a good fit. A consultation does not guarantee availability for your event date.
 

2.2 Service Contracts

All wedding and event planning services require:

  • A signed service agreement

  • Payment of a retainer fee (non-refundable unless otherwise stated)

Services are not officially reserved until both steps are completed.
 

2.3 Retainer Fees

Retainer fees secure your event date and cover preliminary planning activities. Retainers are generally non-refundable, except in situations outlined in your service contract.
 

2.4 Payment Terms

Standard payment terms include:

  • Retainer due at the time of booking

  • Remaining balance due by a specified date (commonly 30–60 days before event date)

Late payments may result in:

  • Additional fees

  • Suspension of services

  • Possible cancellation of services

(You may adjust this section based on your exact payment terms.)


3. Client Responsibilities

To ensure smooth event planning, you agree to:

  • Provide accurate information regarding your event

  • Communicate changes promptly (guest count, venue changes, timeline shifts, etc.)

  • Make scheduled payments on time

  • Provide necessary access to venues/vendors when required

Southern Impact Events is not responsible for delays or issues caused by inaccurate or incomplete information provided by the client.

4. Vendor Relationships

4.1 Independent Vendors

We may recommend or coordinate with vendors (such as photographers, caterers, florists, DJs, venues, rental companies, etc.).
However:

  • Vendors are independent third parties

  • We are not responsible for vendor actions, omissions, or performance

  • Any contracts with vendors are strictly between the client and that vendor

4.2 Payments to Vendors

You are solely responsible for paying all vendor fees directly unless specified otherwise in your service agreement.

5. Event Management Limitations

Southern Impact Events will make every reasonable effort to ensure your event runs smoothly. However, we cannot guarantee outcomes affected by factors including but not limited to:

  • Weather or natural disasters

  • Illness, emergencies, or unforeseeable circumstances

  • Venue or vendor issues

  • Guest behavior

  • Force majeure events

We will act in your best interest under any challenging circumstances but cannot be held liable for issues outside of our control.

6. Cancellation & Refund Policy

6.1 Client Cancellations

If you choose to cancel services:

  • Retainers are non-refundable

  • Additional payments may be partially refundable depending on work already completed

  • Cancellations must be submitted in writing

6.2 Rescheduling

If your event date changes:

  • We will make every effort to accommodate the new date

  • Availability is not guaranteed

  • Additional fees may apply

  • If we cannot accommodate the new date, the cancellation policy applies

6.3 Provider Cancellations

In the rare event we must cancel (due to emergencies, illness, or circumstances beyond our control):

  • You will receive a refund of any fees paid excluding non-recoverable expenses already incurred

  • We may attempt to provide a qualified replacement planner if possible

7. Intellectual Property

All content on this website—including logos, text, images, graphics, layouts, and downloadable materials—is the property of Southern Impact Events or its content creators.

You may not:

  • Copy

  • Reproduce

  • Modify

  • Distribute

  • Use content for commercial purposes

without written consent.
 

8. Limitation of Liability

To the maximum extent allowed by law, Southern Impact Events is not liable for:

  • Indirect, incidental, or consequential damages

  • Losses resulting from third-party vendors

  • Website downtime or errors

  • Event disruptions outside our control

Our total liability shall not exceed the amount you paid for planning services under your contract.
 

9. Privacy

Your use of this website is also governed by our Privacy Policy, located here: View our Privacy Policy.
 

10. Changes to These Terms

We may update these Terms & Conditions without prior notice. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website signifies your acceptance of updated terms.
 

11. Contact Information

For questions about these Terms & Conditions, contact us at:

📧 southernimpactevents@gmail.com
📍 Kingsport, TN 

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